Bolt offers Risk-Free Shopping

We’re confident that you’ll love Bolt at first use – which is why we’re confident in offering a 7 day return policy.

Returns & Refunds

If you decide to return your Bolt Foldable bike, simply whastapp us with the following info

1. Headline: “Return Request”
2. Reason for return
3. Image of bike defects
4. Image of order receipt

Once confirmed, you can drop off your bike at unit #02-09, 105 Sims Ave, Singapore 387429.

Read more here

Test the Foldable Bike, from the comfort of your home

We know how troublesome it is to block out a day to visit a foldable bike showroom, which is why we offer a 7 day return!

Why go to the bike, when the bike can come to you?

Self-Collection / Bike Testing (temporary location)
Beauty World Centre #02-30
Envy And Pride
144 Upper Bukit Timah Road Singapore 588177
Opening Hours: 11.00AM TO 7.00PM

All returns are donated

You can ride easy knowing that every return is donated to whatever charity is willing to pick up the bikes from our warehouse.

FAQ

7 Day Return*

When does the 7 Day Return begin?

Our 7 Day Free Return starts from the moment the bike arrives at your doorstep.

How to refund my foldable bike?

To make a return request, WhatsApp us with the following info within 7 days:

1. Order Number
2. Reason for the return

Once confirmed, you can drop off your bike at unit #02-09, 105 Sims Ave, Singapore 387429.

We cannot accept at the Beauty World Showroom.

Once the bike is returned, you will receive a full refund, minus a small $80 administration fee (which applies regardless of the reason of return).

The refund will take 4-7 working days to process. The refund will then be made directly back to your original payment method (usually via debit/credit card)

Click here for more T&Cs

Do you resell the returned bikes?

Never! We believe that every customer deserves a brand new bike. And we also believe in charity.

Which is why we decided to kill 2 birds with one stone by offering consumers the benefits of a free trial, and donating whatever bikes get returned in the process.